Service Manager - Mount Juliet, TN

Location: Mount Juliet, TN
Type of Employment: Full Time

Major Functions and Scope:

  • Represents TriGreen Equipment in a professional, honest manner (to include appearance & dress according to corporate policy).
  • Develops and maintains effective Service Department processes to ensure internal and external customer satisfaction.
  • Implements annual Service Department goals and budget, in alignment with the organizations financial and operational objectives.
  • Executes Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.
  • Takes the lead in sharing best practices and implementing common processes throughout the Service Department.
  • Monitors individual and overall Service Department performance relative to labor sales and expense control in line with the organizations objectives.
  • Schedule and assign jobs and work areas to employees according to their skills and knowledge
  • Coordinates and resolves interdepartmental issues.
  • Submits all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit.
  • Maintains all departmental tools, equipment and vehicles in good working order.
  • Ensure that Service Department is equipped with the necessary special tools and service equipment is available and maintained in good working order.
  • The service department should be kept in a clean manner.
  • Make recommendations regarding the purchase of Service vehicles, and maintain the fleet on a manner to provide a profitable operation
  • Develop, maintain and adhere to a priority system for scheduling all service work, both customer and internal to ensure work orders are completed in a timely manner.
  • Reviews all management reports necessary to audit the performance of department and individual employees
  • Hold departmental meetings on a regular basis
  • Complete any other job duties assigned by supervisor.

Knowledge, Experience, Competencies and Supervision:

  • Minimum 3+ years experience in Service Department operations.
  • Graduation from John Deere Tech program preferred but not required.
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions.
  • Basic understanding of financial principles relative to Service Department operations.
  • High School Diploma or GED equivalent.
  • Ability to analyze and interpret internal reports.
  • Familiar with John Deere and competitive products Previous supervisory or management experience preferred but not required.
  • Strong organizational skills Ability to diagnose and repair mechanical problems related to agriculture equipment/outdoor power equipment preferred.
  • Ability to write and work on routine reports and correspondence.
  • Must have analytical, business planning, problem solving, communication, motivational and interpersonal people skills.
  • Ability to speak effectively one on one or before groups of customers or employees of the organization.
  • Ability to interpret department financial statements.
  • Ability to negotiate customer complaints to a satisfactory resolution.
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • This position will be responsible for Service Administrator, Service Foreman, Service and Set-up Personnel and Delivery Personnel.
  • Physical environment-ability to lift a minimum of 75 pounds; tasks may include lifting, bending, squatting, standing for prolonged periods and sitting.


BENEFITS


TriGreen Equipment offers an excellent benefit package which includes BC/BS health insurance, 401K retirement plan with company match, paid holidays, vacation and more!


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