Computer Help Desk Technician - Athens, AL

Location: Athens, AL
Type of Employment: Full Time

Purpose:
Serves as a member of Service Desk support staff in providing friendly, expert support to employees at all TriGreen locations to troubleshoot and resolving IT issues on Windows 7 and 10 on HP and Apple hardware.


Primary Responsibilities:

  • Assigns and resets usernames and passwords to new and existing employees.
  • Maintains active users in all software applications.
  • Supports employee IT needs via remote access.
  • Provides desk-side support when needed.
  • Works to maintain employee satisfaction in a timely manner.
  • Documents Incident with detailed break-fix steps and resolution in Remedy ticket tracking system.
  • Provides advanced employee Service and Support.
  • Communicates with employees in a professional and courteous manner.
  • Performs installs, upgrades, and configures customer-specific hardware and software.
  • Performs advanced troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals, including software and hardware.
  • Provides remote and on-site troubleshooting for hardware and software support.
  • Troubleshoots and supports Windows operating systems, MAC OS, advanced MS Office product issues, and other IT issues.
  • Upgrades software components as required.
  • Configures and maintains wireless mobile devices, including but not limited to iPhones, Androids, and iPads.
  • Provides employees with network technical support.
  • Instructs employees in use of equipment and software.
  • Possesses the ability to complete multiple simultaneous projects in a timely manner.
  • Interfaces with infrastructure, Network Operations, database, and development personnel.
  • Represent and promote the dealer organization in a professional and honest manner at all times, including personal conduct, behavior and appearance and dress.
  • Follows all safety rules and regulations in performing work assignments.
  • Perform other duties as assigned.

Experience, Education, Skills and Knowledge:

  • Ability to provide exceptional service in a dynamic environment
  • Ability to work independently utilizing critical thinking and discretionary decision-making
  • 1+ year experience in a Help Desk, System Admin or Desk Top Support role
  • Familiarity with Windows and Apple Operating environments
  • Ability to lift a minimum of 10 pounds; tasks may include lifting, bending, squatting, standing, sitting for prolonged periods of time
  • Valid driver’s license with an insurable driving record required
  • Ability to work extended hours, weekends and holidays if required
  • Tool Sets – Microsoft Office applications, manufacturer & dealer provided applications, internet applications, etc.

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