Service Career Paths
Entry level technician with limited or no prior experience.
Requires a combination of basic knowledge and manual skill typically acquired through training.
Works under close supervision according to explicit instructions and established protocols and procedures.
Level 2 Intermediate Level Technician
3-5 years of experience
Intermediate level technician who has basic knowledge and prior experience.
Completes straightforward assignments according to instructions and established procedures with minimal supervision.
Adds knowledge, skills, and proficiency in work area, and builds competence in the use of computers and technical equipment to complete assigned duties.
On path to achieve John Deere Silver Level Certification.
Must be an expert in diagnosing and repairing 3 of the types of equipment. Labor efficiency of 95% or higher will help determine expert level.
Level 3 Senior Level Technician
5-8 years of experience
Senior level technician that is experienced, fully competent, works independently and receives minimal or no direction.
Has completed or on path to complete John Deere Silver Level Certification; typically beginning Gold Level training.
Identifies opportunities to improve quality or reliability and contributes to product, process, or service improvements.
Studies, recommends, and implements new technologies and methods.
Coaches and provides informal guidance to less experienced staff but is not a formal manager or supervisor.
Must be an expert in diagnosing and repairing 4 of the types of equipment. Labor efficiency of 95% or higher will help determine expert level.
Level 4 Specialist Level Technician
8+ years of experience
Specialist level technician who applies extensive skills, knowledge, and experience to specialized areas and complex tasks.
May lead project teams and provide training and guidance to less-experience technicians but is not a formal manager or supervisor.
Works on the same tasks as other team members, but typically more advanced tasks are assigned.
Acquires knowledge of advanced technologies and methods.
Applies experience in specialized areas to research complex problems and make recommendations to achieve objectives.
Has completed or on path to complete John Deere Gold Level Certification.
Must be an expert in diagnosing and repairing 6 of the types of equipment. Labor efficiency of 95% or higher will help determine expert level.
Types of Equipment
Compact Tractors
Utility Tractors
Turf/Handheld Equipment
Row Crop Tractors
Harvesting Equipment
Planting Equipment
Sprayers
Hay Equipment
Commercial Worksite Products
Precision Ag