Career Detail

Location: Athens, AL
Type of Employment: Full Time

JOB DESCRIPTION

Summary/Objective

The IT specialist position installs, modifies and makes minor repairs to personal computer hardware and software systems, and provides technical advice and support to system users.

Essential Function

Identifies and procures the hardware and software needed to satisfy user requirements.

Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises.

Loads appropriate software packages such as operating systems, networking components and office applications.

Assists in the customization and adaptation of existing programs to meet users’ requirements.

Provides telephone, in-person and online support to end-users.

Coordinates activities with network services and information systems groups.

Provides updates, status and completion information to manager and/or users, via phone, e-mail or in-person communication.

Refers major hardware problems to service personnel for correction.

Connects users to networks and provides initial training in facilities and applications.

Administers e-mail and anti-virus systems.

Assists in research and procurement of computer accessories and supplies.

Performs other duties as assigned.

Preferred Education and Experience
 

Bachelor’s Degree in Computer Science, Information Technology, or related field

3-5 years of experience


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