Location: All Locations
Type of Employment: Part Time
Purpose
Participate in on-the-job training assisting service technicians in basic service tasks to learn key skills for a future technician position. While working, complete John Deere University core certification. Upon graduation from the program, become an efficient service technician certified in John Deere’s three core areas of service: Electrical, Hydraulics and Service ADVISOR™. Receive and track all “on the job” learning in specific categories.
Responsibilities
Complete instructor lead classes at TriGreen Equipment Training Facility
Complete minimum hours required of working onsite at the dealership
Obtain certification in Electrical, Hydraulics and Service ADVISOR™ training
Complete the total number of John Deere University credits as required
Assist senior technicians as needed
Learn and perform basic service tasks as assigned
Develop an understanding of labor efficiencies and meet labor efficiency goals
Develop an understanding of the service department operations and how the dealer business system is utilized
Develop skills in removal, disassembly, and reconditioning of components
May perform pre-delivery set-up and inspection on new equipment
Accountable for billable time and assigned work orders
Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information.
May participate in Service EDUCATE Training programs required for the development of skills and knowledge
Operates and maintains vehicles, tools and equipment required to perform job responsibilities
Maintains a clean work area and performs work in a neat and orderly fashion
Follows all safety rules and regulations in performing work assignments
Maintains current knowledge of John Deere and competitive products
Experience, Education, Skills and Knowledge
Maintain minimum required GPA* (based on specific school and/or dealership requirements)
Interest in learning methods, materials, tools and techniques used in the repair of off road, construction, lawn, or heavy equipment
Experience operating vehicles, tools, and equipment for diagnostic purposes
Experience with basic computer functions; Experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred
Experience working cooperatively in a team environment
Experience communicating effectively verbally and in writing
Must have an adequate toolset to perform job responsibilities
High School Diploma, GED, or equivalent experience required
Valid driver’s license required
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