Service Advisor - Dickson, TN

Location: Dickson, TN
Type of Employment: Full Time

Primary Responsibilities:

  • Represent and promote the dealership in a professional and honest manner at all times, including  personal conduct, behavior, and appearance.
  • Open work orders as directed by the service manager/shop foreman and maintain oversight until closed and invoiced.
  • Handle all warranty claims including computation of charges, submissions and follow-up.
  • Maintain the service library with information that is current. File bulletins, manuals, video tapes, etc. under the supervision of the service manager
  • Handle all service department filings and records
  • Update customer profiles using equipment hours or other information from the customer work orders
  • Maintain service accessory and supplies inventory and prepare replacement orders for the service manager’s approval
  • Collect monies from customers before equipment is released
  • Assists technicians in the procurement process
  • Perform other duties as assigned.
  • Ability to work varying shifts, weekends and holidays as needed.
  • Follows all safety rules and regulations in performing work assignments.

Experience, Education, Skills and Knowledge:

  • Thorough knowledge of service department and accounting
  • High School Diploma or GED equivalent.
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions.
  • Ability to work varying shifts, weekends and holidays
  • Ability to work in a team environment
  • General understanding of mechanical/technical terms
  • Must have analytical, business planning, problem solving, communication, motivational and interpersonal people skills.
  • Ability to lift a minimum of 75 pounds; tasks may include lifting, bending, squatting, standing for prolonged periods and sitting.
  • Familiar with John Deere and other products sold and serviced by TriGreen Equipment.

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