Tried & True

“Of course, nobody likes to see the John Deere mobile service truck pull into their field because they’re already having a bad day – but at the end of the day, if you can get them back going, that’s the biggest thing.”

In Taylor’s nine years at TriGreen Equipment, he’s worked on everything from lawn mowers to balers to combines. Now as a Mobile Service Technician, he focuses on repairing machines that can’t easily be transported to the shop.

He’s been through both in-house and online training from John Deere, on top of everything he’s learned on the job. His experience helps him quickly diagnose problems and get customers back up and running.

Whether it’s addressing a down combine at harvest, a needle-in-a-haystack wire causing a tractor to throw a code, or helping a commercial applicator handle a broken boom, Taylor’s training, experience, and dedication help him deliver top-notch service work for customers in Middle Tennessee.

“Minimizing their downtime and maximizing their efficiency is the name of the game.”  

“We have customers come to the counter and a lot of times they know what they need, but there’s those times they don’t. So you have to have that familiarity to solve their issues and make sure they get the right part, get them back going.”

When you come to the parts counter, you need someone there who knows their products, their parts, and their customers. Archie has excelled in that since he started with TriGreen Equipment in 2015.

Working in the parts departments in Franklin, TN and Columbia, TN has given him experience with John Deere mowers, tractors, construction equipment and farm equipment. With years of training through John Deere University and hands-on training at TriGreen, plus his background being a customer himself, Archie is able to help customers address concerns they have about their equipment with ease.

“It’s a great motivator, knowing that somebody is depending on you to get them back up and going.” 

“To me, tried and true is that people trust us. I want the customer to know that when they come here, they will get the best service and the best treatment they can get, and to feel like there’s no question when they walk out the door they’re going to come back if they have any other issues.”

Jason Stewart knows what it feels like to rely on equipment to get the job done. He has a background in the landscaping industry and hayfields of his own.

So his focus is on treating customers exceptionally well – or, how he’d want to be treated when he’s in their shoes.

He sees the parts, sales and service departments at TriGreen as one big team that relies on each other for a common goal of delivering great service.

“When it comes to customer expectations, I always want to go above and beyond.”     

“I’m very passionate about the hay, because that’s how I take care of my cows.”

When it comes to cattle, Ron Dugger has been there and done that – he’ll tell you he’s in the grass business. He runs a herd of Hereford cattle and raises commercial cattle alongside his hay operation.
Like all cattlemen, he’s been tried and tested by the industry. He knows the challenges that come with mediating costs and making an operation cash flow. He’s checked cows in the bitter cold of winter and nicked his fingers fixing fences in the Alabama summer heat.

“I’ve used that equipment, and I know that equipment.”  

As a sales professional at the Jasper location, he sees his firsthand knowledge of John Deere products as a direct benefit to customers. Whether it’s a hay baler or a commercial zero turn, Ron’s extensive experience with the John Deere lineup gives him a personal stake in finding the exact right equipment to get the job done for customers.

And because he’s felt the pressure of an incoming rainstorm in the middle of baling hay, he understands the urgency cattlemen feel when they need their dealer.

“We’re here to provide solutions to our customers and it excites me that we truly are dedicated to that.”  

“It’s always been like one big family. We’ve always been really good about helping one another and making sure that everybody thrives.”

The nursery business isn’t quite in Davey Britton’s blood, but it’s just about everywhere else in his life. His family is part of Warren County Nursery – one of the many nurseries that make Warren County, Tennessee the nursery capital of the world.

From early involvement loading and unloading trees to his current work supporting nursery sales, he’s seen all aspects of the nursery business. And he’s experienced firsthand the strong nursery community.

“We keep these guys going, because it’s the lifeblood of the county.”

Davey puts his background to work supporting nursery businesses and other construction customers at the McMinnville, Tennessee TriGreen location. He’s used the equipment firsthand and felt the pressure of getting product into a customer’s hands in a timely fashion. He knows what customers expect from their dealer and knows the right questions to ask to find the right equipment fit.

“By knowing the ins and outs of that industry, I can really cater to the customers.” 

“We believe if we sow it, the Good Lord will take care of us.”  

Father and son farming duo Bryan and Greg Barton make a good team raising corn, soybeans, and hay. Greg says his dad does the budgeting, and he does the imagining of what the farm will be someday.

Greg’s first year back on the farm after college included a drought that forced him to watch his corn melt under the summer heat. Bryan has seen the farm change with time – even moving with the establishment of Normandy Lake.

The pair have seen good years and bad, but both would tell you that there’s something special about watching the crops you planted grow. And just like Bryan raised Greg around the farm, Greg is raising four young kids to be patient, work hard, and maybe someday come back and farm, too.

“Every customer’s got a different situation, personalities and backgrounds. Going through some of those challenging situations helps you understand the position they’re coming from when they have a need.”

The Barton family’s experience goes back over 50 years. Bryan’s dad started a John Deere dealership in Manchester, Tennessee in 1969. Greg is the third generation of Bartons to work in the business. Someday, his four young sons may be the fourth. Bryan and Greg have both worked in many aspects of the dealership, from delivering lawn mowers to working in parts and service.

Bryan and Greg have both served as store managers, supporting customers with their property and agricultural pursuits. Greg knows that TriGreen’s strength lies in the resources and depth of knowledge accumulated across locations and decades in the John Deere business. He’s confident he can provide great service to customers because even if he doesn’t know the answer, someone in TriGreen will.

“A store manager, to me, has a main goal of keeping a team focused on a customer’s goals and priorities. We have a top notch product, and we need to supply top notch service and support.”